Support

Need help with Chou? Email support@getchou.com and include the email address you sign in with. Please don't send photos of other people or medical records.

Delete your account

1. Open Chou, go to the Stats tab and tap the Daily targets button (target icon, top right).
2. Tap Delete account, type DELETE and confirm.

This permanently deletes your account, meals, meal photos, symptoms, chats and usage records. It can't be undone. If you can't sign in, email support@getchou.com from your account's email address and ask us to delete it. Uninstalling the app does not delete your account.

Common questions

The foods or portions are wrong

AI estimates can be off. Tap an item on the review sheet to change its name, weight or nutrition, add items it missed, or remove items before saving. You can edit saved meals later too.

Nutrition is missing for an item

If the app can't estimate nutrition for a food, you'll see a note on the item. Try a more common name, or enter the numbers yourself.

The photo analysis failed

Tap Retry, or add the foods yourself. If you're offline, the photo is saved on your phone and uploaded when you're back online.

I reached the daily limit

There are daily limits on photo analyses and chat messages to keep costs under control. They reset each day (UTC).

I forgot my password

If you signed up with Google or Apple, sign in with the same button again. For email sign-in, use the password reset option on the sign-in screen if your version of the app has it; otherwise email support@getchou.com from your account's email address.

Is this medical advice?

No. Chou is a journal. Patterns are statistics from your own entries, not a diagnosis. See our Terms of Use.

Privacy

Read our Privacy Policy to see what we collect and who we share it with.